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Multi-Vertical Business · Case Study

Competent Group: Digital scaffolding for a multi-vertical group looking to professionalise growth.

Brand websites, CRM and ad infrastructure that turned ad-hoc growth into a repeatable system.

Multi
Vertical
1
Unified CRM
< 60d
Rollout
100%
Tracked Leads
The Challenge

Growth Was Happening. Tracking It Wasn't.

Competent Group runs multiple business lines, with leads coming from referrals, walk-ins, calls, WhatsApp messages and the occasional digital campaign. The good news: growth was real. The bad news: nobody could say which channel was driving it, or which leads were being properly worked.

They needed a baseline of digital infrastructure — websites, CRM, ad tracking — that turns ad-hoc growth into something measurable and scalable.

Our Approach

What We Built Together.

Vertical Websites

Modern websites for each business line with clear positioning, lead forms and conversion tracking.

Next.jsSEO

Unified CRM Rollout

A single CRM with separate pipelines per vertical. Leadership now sees one dashboard; each team owns its workflow.

CRMPipelinesReports

Lead Capture & Routing

WhatsApp + web + ad-platform leads all flow into the CRM and auto-route to the right person within minutes.

WhatsAppFormsAuto-assignment

Campaign Foundations

Proper GA4 + GTM + Conversion API setup so ad performance can be measured and scaled.

GA4GTMConversion API
Outcomes

The Results.

100%
Leads Tracked
Across all verticals
1
Source of Truth
For sales reporting
< 60 days
Phase 1 Live
Across multiple business lines
"

"We finally have one system for the whole group. That changed how we make decisions."

Group Leadership, Competent Group

Want Outcomes Like These?

Tell us what you're trying to grow. We'll come back with a tailored proposal — usually within 2 business days.